Terms of Service

Article 1. Counterparty and scope — The GizmO app is provided and managed by the company «RiAct Single Member Private Company», trading as «RiAct S.M.P.C.» (hereinafter “the Company”), headquartered at 411 Vouliagmenis Avenue, Ilioupoli, P.C. 163 46, with Tax ID 802226397, KEFODE Attikis Tax Office, and General Commercial Registry (GEMI) number 172512903000, lawfully represented by its Manager Sotiria (Iro) Karanikola. These Terms of Use (hereinafter “the Terms”) govern access to and use of the GizmO app mobile application and the gizmo-app.gr website by any natural or legal person, whether as a pet owner or as a professional partner. By installing, registering or using the GizmO app in any way, the user declares that they have read, understood and unconditionally accepted these Terms, as well as the Company's Privacy Policy, which forms an integral part of this agreement. If the user does not accept the Terms in their entirety, they must refrain from using the service.

Article 2. Description of the service — The GizmO app is a digital platform acting as a meeting point between pet owners and pet care professionals, namely veterinarians, groomers, trainers, pet shops, pharmacies and pet hotels. Through the application, owners can keep a digital medical record for their pet, book appointments, receive medication and vaccination reminders, search for professionals near their location and use pet adoption features. Use of the GizmO app by owners is provided free of charge. The Company acts exclusively as the provider of the digital infrastructure that facilitates contact, appointment scheduling and communication between users and professional partners. The Company does not itself provide veterinary, medical, training or other pet care services and is not a contracting party in the service relationship formed between an owner and a professional.

Article 3. Medical nature of the content — The content, reminders and information displayed on the GizmO app, including the artificial intelligence assistant where and whenever it becomes available, have an informative and supportive character and in no case replace the examination, diagnosis or advice of a veterinarian or other competent professional. Any decision regarding the health, treatment or care of a pet must be made in consultation with a licensed professional, and the Company expressly disclaims any liability for decisions based solely on information obtained from the application.

Article 4. User account — Access to certain features of the GizmO app requires the creation of a personal account with accurate, complete and up-to-date information. The user bears exclusive responsibility for maintaining the confidentiality of their access credentials and for every action carried out through their account, and must immediately notify the Company at info@gizmo-app.gr in case of suspected unauthorized access. Registration on the GizmO app requires the user to be at least sixteen years of age; otherwise, the consent of a parent or person exercising parental responsibility is required.

Article 5. Professional partners and subscriptions — Professionals wishing to register as partners on the GizmO app obtain a professional profile in exchange for a subscription, with no commission per booking or transaction. The Company offers three subscription plans: a monthly plan at €25 plus VAT per month, with no commitment and the option to cancel at any time; an annual plan at €250 plus VAT per year, equivalent to two months of free use compared to the monthly plan; and a biennial plan at €400 plus VAT per two years, equivalent to four months of free use. Cancellation of the monthly plan takes effect immediately and entails no further charge from the next renewal period. The annual and biennial plans bind the partner for their entire duration, as their pricing reflects the prepayment of a reduced monthly cost. The Company reserves the right to unilaterally modify its pricing policy for future subscription periods, with prior notification to partners. A professional's registration as a partner does not constitute approval, certification or guarantee by the Company as to the quality, legality or professional competence of the services provided, for which the partner alone is responsible towards their clients.

Article 6. User obligations — Every user of the GizmO app must provide truthful information, use the application in accordance with the law and good morals, and refrain from any action that may harm the Company, other users or third parties. It is expressly prohibited to use the application for spreading false or misleading information, harassing other users, attempting to circumvent the platform in order to avoid paying a subscription, as well as any attempt to breach the security, integrity or smooth operation of the system. The Company reserves the right to suspend or terminate the access of a user who violates these Terms, without prior notice in cases of serious or repeated violation.

Article 7. User content and intellectual property — Any content a user posts on the GizmO app, such as photos, pet medical data, reviews or comments, remains the user's property; however, the user grants the Company a non-exclusive, free of charge and worldwide license to use, reproduce and display such content within the scope of the operation and promotion of the service. The user warrants that they hold every required right to the content they post. The GizmO name, trademark, logo, source code, graphic design and every element of the application and website constitute the exclusive intellectual and industrial property of the Company or its licensors and are protected by Greek, European Union and international intellectual property law. Reproduction, modification, distribution or exploitation of any element without the Company's prior written permission is prohibited.

Article 8. Payments and third-party providers — The processing of partner subscription payments is carried out through a third-party payment service provider, which operates under its own terms and privacy policy. The Company does not itself store full payment card details and bears no liability for any interruption, delay or error in payment processing attributable to the third-party provider.

Article 9. Limitation of liability — The Company exercises reasonable care for the smooth, secure and uninterrupted operation of the GizmO app, without, however, guaranteeing its absolute and continuous availability, as the operation of technological systems may be affected by technical issues beyond its control. To the maximum extent permitted by applicable law, the Company is not liable for indirect, consequential, special or punitive damages that may arise from the use or inability to use the application, nor for acts or omissions of professional partners in providing their services to owners. The Company's total liability towards a user, to the extent recognized by law, may not exceed the total amount paid by the user to the Company during the twelve months preceding the event giving rise to the claim. No provision of these Terms limits or excludes liability of the Company which cannot be limited or excluded under mandatory law, such as liability for intent or gross negligence.

Article 10. Termination and account deletion — The user may delete their account at any time by contacting info@gizmo-app.gr. The Company may terminate or suspend the provision of the service to a user in case of violation of these Terms, without prejudice to any accrued obligations, such as the payment of an owed professional partner subscription.

Article 11. Modification of the Terms — The Company reserves the right to modify these Terms at any time, by posting the updated version in the application and on the website. Material modifications are notified to users through the application or by electronic message before taking effect. Continued use of the GizmO app after the modifications take effect constitutes acceptance of them.

Article 12. Governing law and jurisdiction — These Terms are governed by Greek law. For any dispute arising in relation to the interpretation, validity or execution of these Terms, the Courts of Athens shall have jurisdiction, without prejudice to any mandatory provisions on jurisdiction in favor of the consumer.

Article 13. Contact details — For any question regarding these Terms of Use, the user may contact the Company in writing at 411 Vouliagmenis Avenue, Ilioupoli, P.C. 163 46, by phone at +30 215 215 2008, or by email at info@gizmo-app.gr.